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What is Contactless Check-in?
Contactless check-in is a process that allows guests to access their vacation rental without any direct, in-person interaction with the host or property manager. This is typically facilitated through technology such as smart locks with unique codes, secure lockboxes, or digital key systems accessible via a smartphone.
The primary goal is to provide a seamless, convenient, and often more flexible arrival experience for the guest while automating a key operational task for the host.
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How it works
Before the stay, the host sends detailed arrival instructions to the guest, which include the property address, access method, and a unique entry code or digital key. This communication is typically automated and sent via email, SMS, or a guest portal a day or two before check-in.
Upon arrival, the guest uses the provided code on a keypad, retrieves a physical key from a secure lockbox, or uses their smartphone to unlock the door. Vacation rental software such as Lodgify can automate these messages, integrating with smart lock systems to generate and send unique codes for each booking. This process removes the need for hosts to be physically present to hand over keys, offering convenience for both parties.
Why it matters
Contactless check-in significantly enhances guest convenience by allowing for flexible arrival times, which reduces the stress of travel delays or coordinating a specific meeting. For hosts, it streamlines operations, saves considerable time, and enables the remote management of properties.
Furthermore, it can improve security by using unique, time-sensitive access codes for each reservation, eliminating the risks associated with lost or duplicated physical keys.
Examples
- A property manager for several urban apartments in Chicago installs lockboxes near the entrance of each building. Guests receive the lockbox location and code via an in-app message on the morning of their arrival to retrieve the apartment keys.
- The host of a ski chalet in Aspen uses a smart lock. An automated email is sent to guests 24 hours before arrival containing a unique 6-digit code that is only active for the duration of their stay.
- An owner of a beachfront villa in Costa Rica implements an online check-in system. Guests must complete a digital registration form and upload their ID before arrival. Upon completion, a digital key is sent to their smartphone, which they can use to unlock the front door.
- For a remote cabin rental, the host provides keypad instructions and a code in a digital guidebook that is sent to the guest immediately after booking is confirmed. The code is programmed to activate at the designated check-in time.
Frequently asked questions
Is contactless check-in secure?+
What technology is needed for contactless check-in?+
What if the technology fails, for example, a dead smart lock battery?+
Do all guests prefer contactless check-in?+
Related terms
Smart Lock
A smart lock is an electromechanical lock that allows keyless entry to a property using a smartphone, keypad code, or other digital credential.
Automated Messaging
Automated messaging is a feature within vacation rental software that allows hosts to send pre-written, scheduled messages to guests based on specific…
Online Check-in
Online check-in is a digital process that allows guests to complete pre-arrival formalities, such as identification submission, rental agreement signatures…
Guest App
A guest app is a mobile or web-based application that provides vacation rental guests with all the information and services they need for their stay, from…