Finance

What is Gross Revenue?

Updated 2026-05-28

Gross revenue represents the total amount of money earned from guest stays and associated fees over a specific period. It is a 'top-line' figure on a financial statement, meaning it reflects the full, unadjusted income from rental activities.

This includes the nightly rate, cleaning fees, pet fees, and any other charges paid by the guest.

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How it works

To calculate gross revenue, a property owner or manager sums up all payments received from guests for their bookings within a defined period. For example, if a property has ten bookings in a month, the gross revenue is the total of all ten booking values.

This calculation includes all mandatory charges collected from the guest but does not subtract any costs incurred by the host. These costs, such as OTA commissions, payment processing fees, and operating expenses like utilities or maintenance, are deducted later to determine net revenue and net income.

Why it matters

Gross revenue is a primary indicator of a property's market demand and earning potential. It allows hosts to gauge the effectiveness of their pricing and marketing strategies by tracking top-line growth.

While it doesn't represent profit, it is the foundational metric from which profitability is calculated and is essential for comparing performance over time. Tracking this key performance indicator is simplified by property management software; platforms like Lodgify provide analytics dashboards that automatically calculate gross revenue and other vital metrics.

Examples

  • A host calculates their gross revenue for August by adding up the total value of all bookings, including nightly rates and cleaning fees. The total comes to $9,200 before subtracting the 15% commission paid to Booking.com for some of the stays.
  • For a single booking, a guest pays $200 per night for 4 nights ($800), plus a $100 cleaning fee and a $75 pet fee. The gross revenue for this individual stay is $975.
  • A property manager compares two similar cabins. Cabin A has a gross revenue of $75,000 for the year, while Cabin B has $68,000, indicating that Cabin A has been more successful at securing bookings or commanding higher rates.
  • When preparing annual financial reports, an owner lists a gross revenue of $50,000. From this figure, they will then subtract operating expenses, taxes, and commissions to determine their net income.

Frequently asked questions

What is the difference between gross revenue and net revenue?+
Gross revenue is the total income from all bookings before any deductions. Net revenue is calculated by subtracting direct costs of sale, such as OTA channel commissions and payment processing fees, from the gross revenue. It provides a clearer picture of revenue after platform costs but before general operating expenses.
Are cleaning fees and other extra charges included in gross revenue?+
Yes. Gross revenue includes all money collected from the guest as part of the booking. This encompasses the base nightly rate as well as any mandatory fees like cleaning fees, pet fees, extra guest fees, or resort fees.
Should I include refundable security deposits in my gross revenue calculation?+
No, refundable security deposits are not considered revenue because they are liabilities that are typically returned to the guest. Only non-refundable fees or any portion of a deposit that is withheld to cover damages should be recorded as revenue.
Why is it important to track gross revenue if it doesn't show my profit?+
Tracking gross revenue helps you understand the overall demand for your property and the effectiveness of your pricing strategy. A growing gross revenue is a strong indicator of business health and provides the baseline figure needed for all other profitability calculations, such as net income and return on investment.
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