Property Management

What is a Cleaning Company?

Updated 2026-05-28

In the vacation rental industry, a cleaning company is a professional service contracted by a host or property manager to clean a rental property. These companies specialize in the specific demands of hospitality cleaning, which often involves quick turnarounds and maintaining exacting standards for guest satisfaction.

Their services can include standard turnover cleaning, deep cleaning, laundry services, and restocking guest supplies. Using a professional cleaning company helps ensure consistency, saves the host time, and contributes to positive guest reviews.

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How it works

A property owner first finds and vets potential cleaning companies, checking for experience with vacation rentals, positive reviews, and proper insurance. Once a company is selected, a service agreement is established, outlining the scope of work, a detailed cleaning checklist, pricing, and scheduling procedures.

After a guest checks out, the cleaning is scheduled, often through a shared calendar or automated task management. For example, property management platforms like Lodgify can automate cleaning tasks after each booking.

The cleaning crew then uses the checklist to efficiently clean and prepare the property for the next guest, reporting any damage or low inventory to the owner.

Why it matters

Hiring a reputable cleaning company is fundamental to maintaining a high standard of cleanliness, which directly correlates with guest satisfaction, positive reviews, and repeat bookings. It enables hosts to scale their business by removing the operational burden of cleaning, which is especially critical for those managing multiple properties or living far from their rental.

A professional service ensures the property is consistently guest-ready, upholds the brand's reputation for quality, and helps create a seamless, positive experience for every visitor.

Examples

  • A host with three beachfront condos hires a local cleaning company to manage all same-day turnovers during the peak summer season, ensuring no bookings are lost due to cleaning delays.
  • A remote owner of a mountain cabin schedules routine turnover cleanings with their contracted cleaning company and also pays for a semi-annual deep clean to maintain the property's condition.
  • A property manager for a portfolio of urban apartments integrates their booking software with the cleaning company's system, which automatically schedules a cleaning crew as soon as a guest checks out.
  • After a guest with two dogs departs, the owner notifies their cleaning company to perform an enhanced 'pet-stay' clean, which includes extra vacuuming of upholstery and deodorizing treatments for an additional fee.

Frequently asked questions

How do I find a reliable cleaning company for my vacation rental?+
Start by seeking referrals from other local hosts or your property manager network. Search online for services that specifically advertise vacation rental or turnover cleaning. Always check online reviews, verify that they are insured and bonded, and consider a paid trial cleaning before signing a contract.
What is the difference between an individual cleaner and a cleaning company?+
A cleaning company typically offers greater reliability with backup staff, is more likely to be formally insured, and can handle larger or multiple properties. An individual cleaner might offer a lower price and a more personal relationship, but the host bears more responsibility for management, scheduling, and finding a replacement if the cleaner is unavailable.
What should be included in a service agreement with a cleaning company?+
A thorough agreement should detail the scope of work with a specific cleaning checklist, the pricing structure (e.g., flat rate per turnover), payment terms, scheduling procedures, and policies for cancellations. It should also clarify liability for damages and outline a process for reporting low supply levels or property issues.
How do cleaning companies typically charge for their services?+
Pricing models vary. Many companies charge a flat rate per turnover based on the property's size and number of bedrooms/bathrooms. Others may charge by the hour. Additional services like deep cleaning, laundry, or window washing are usually priced separately.
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